The AI operating layer for specialized machinery OEMs.
Your technicians already run their day in messages. Antinode turns those messages into briefings, signed reports and a record of every machine, with nothing new to install. Runs on WhatsApp today.
In production · 38 technicians · two countries · 205 service records
- Connects to your ERP. SAP Business One today
- Voice notes in Hindi, Urdu and 20 more Indian languages
- Typed messages in any language
- No app to install: technicians start the day they are added
- Your machine data stays yours
A machine lives for decades, and we support it through its life.
-
Quoted soon
Soon we will draft the quote from your price sheets, and a won quote will open the machine's record.
-
Commissioned
We guide the installation, open the machine's record, and start the warranty clock.
-
Operated next
Next, we will give operators help running the machine around the clock, deflect trivial service calls, and take consumables orders.
-
Serviced
We brief the technician, guide the repair, order parts, and file the signed report to the record.
-
Repurposed
The record moves with the machine, so new operators start from its history.
A service call, message to signed report, and the month’s numbers behind it.
A real service call from India, in the technician’s own words, in text, photos and voice notes. Beside it, the record the service agent wrote from that call, and what a month of those records shows. Names and machines changed.
at meridian labels. flexo registration drifting after 500m11:04
Same fault on this machine, fixed 5 Jan. That visit is marked incomplete: the PLC-to-HMI cable was flagged for replacement and never fitted. If drift returns after zero calibration, the cable is the fix.11:04
cable was damged. replaced it and did zero cal. 500m no drift12:31
Service report · VSK-IN-0412.pdf
Vektra 430 · signed & filed
From a real service call. Names and machines changed.
Vektra 430 Meridian Labels
Closed · customer signed
- Symptom
- Registration drift after 500 m
- Root cause
- Degraded PLC-to-HMI cable
- Fix
- Cable replaced · zero calibration
- Parts
- 1 · PLC-to-HMI cable
- Hours
- 0.5 day on site
- Technicians
- R. Mehta · joined by A. Khan
Written by the service agent from that call · 1 of 205 records
First-time fix n=206
74%
153 of 206 tickets closed in one visit by one technician. Tracked per ticket from day one.
Signed same day n=132
81%
107 of 132 signed reports. Median 35 minutes from report to customer signature.
Billable work found
5
Jobs done free after the warranty had expired, now visible to invoice.
Time per call n=136
5h
Median on site, where recorded.
Parts flagged
81
Needed and not yet fitted: parts revenue waiting, and customers waiting with it.
Faults with a cause on file
161
Last 90 days: wear 39, electrical 27, settings 24. Read by manufacturing, by product line.
Board, digest and fault history, all from the technicians’ messages.
A technician’s morning message is the only input. The office gets the board by 11:00 and the digest by 19:00, with every customer still waiting. The factory gets the fault history of every product line.
| Time (IST) | Engineer | Status | Customer · Machine | Notes | Engineer’s message |
|---|---|---|---|---|---|
| 07:54 | R. Mehta | At customer | Meridian Labels · Vektra 430 | registration drift · day 2 · with A. Khan | “Meridian labels for Vektra 430 registration drift, day 2, with A Khan” |
| 09:02 | S. Iyer | Continuing | Northline Packaging · slitting machine | installation · day 3 | “Northline for slitting machine same as yesterday and continue work” |
| 09:05 | P. Bhatt | Leave | “Week off” |
Service · Daily Digest
Thursday 4 September
This week: 7 signed · 10 completed · 6 waiting
Summary 1 signed · 1 completed
R. Mehta completed a Vektra 430 at Meridian Labels, customer sign-off received.
“cable was damaged. replaced it and did zero cal. 500m no drift”
Next steps all 6 waiting jobs
VSK-IN-0388Corvid Labels — UV lamp on order, item code not on file · 24dVSK-IN-0402Ridge Converters — outlet duct for corona treater, customer sourcing · 5d
Die-cutting line
62 units at 48 customers · 23 linked service reports
Faults in the field each with the technician’s latest word on it
Why we visit
Installation & commissioning3
Service20
Each bar opens the reports behind it: complaint, root cause, fix, machine.
Names and customers changed.
One agent for each role, from the operator to the sales team.
The operator agent sits with the customer’s operator, the service agent with the technician in the field and the manager in the office, the quotation agent with sales. All three write to one record of the machine.
- Operator agentnextMachine operatorWalks the operator through running and fixing the machineRaises a ticket with the photo or video and the machine’s historyQuotes parts and consumables
- Service agentlive todayService technicianBriefs the technician before arrival, from the machine’s historyPulls up manuals and drawings, quotes spare parts on siteFiles the signed report into the recordService managementSends the deployment report every morningAnswers questions on customers, tickets and reportsFlags who is waiting for parts and where first-time fix slips
- Quotation agentlaunching soonSalesConfigures and prices a machine, drafts versioned quotesShows the install base and its service status before a follow-up
- One machine recordmanufacturing reads which faults recur, by model