For companies that sell and service equipment
Field-service software for companies that sell and service capital equipment. It gives engineers a machine's full history and a suggested approach before they arrive, and prepares the signed service report from the visit. Everything happens inside WhatsApp.
// WHY NOW
Sources: McKinsey · Deloitte · BCG · *industry estimate (Aquant)
// THE SHIFT
The engineer calls the office, works through the manuals, and writes the report from memory later in the day. Most of what the company knows about its machines stays with a handful of senior people.
Individual tasks get some assistance, such as a chatbot or an automated report. The work moves a little faster, but the underlying process and the team around it remain unchanged.
The work is reorganised around what software and people each do well. Information from each visit is captured and reused, so the team becomes more capable over time rather than simply quicker.
What we help you build
// THE PATH
Each stage produces the information the next one depends on, so the value builds up as you go.
On the way to a site, an engineer can ask Antinode about the machine and get its service history, recurring issues, and the steps colleagues have used on similar faults. During the visit it helps work through the diagnosis using the manufacturer's error codes, and afterwards it prepares the report for the customer to sign.
Each completed visit adds structured detail about the machine to a shared record: what is installed, what has failed, and how it was resolved. Over time this gives you a dependable view of the whole installed base, rather than notes scattered across engineers.
With that history in place, the system can tell you when a customer is likely to need consumables, when a service contract is due for renewal, and where a component is starting to wear. Teams spend less time reacting and more time planning ahead.
// SEE IT IN ACTION
There is no dashboard to log into and no form to fill in. An engineer messages Antinode the way they would message a colleague, and it replies with what it knows about that machine. The work is recorded as it happens, and the report is ready by the time they leave the site.
On my way to Classique Graphics. The Gallus EM 280 keeps throwing web breaks.09:14
Gallus EM 280 at Classique, installed 2021. On the last visit (12 Mar) a web break was traced to a worn nip roller. Across the fleet, two similar faults turned out to be tension-sensor drift, so it is worth checking the sensor calibration first.09:14
That was it. Recalibrated the tension sensor and it is running clean now.11:02
Good to hear. I have drafted the service report and sent it to the customer to sign.11:03
Service report — Classique// HOW IT FITS
Your engineers already use WhatsApp throughout the day, so there is nothing new to install and very little for them to learn.
Antinode reads from and adds to the systems you already depend on, rather than replacing them, and captures the field knowledge those systems were never designed to hold.
Its answers come from your manuals, error codes, and service history. It offers recommendations rather than guarantees, and the customer always signs off on the work.
// YOUR DATA
Your customer list, your pricing, and your contracts stay within your own environment and are never shared with anyone else. If you choose to, you can contribute anonymised information about machine faults to a shared knowledge base, and you can exclude named competitors when you do. Nothing that identifies your business or your customers ever leaves your control.
// PROOF
Industrial printing and label equipment, in India and the UAE.
Antinode is in regular use with Vinsak's field engineers across both countries. It briefs them before visits, helps diagnose presses using the manufacturers' error codes, and produces the signed report from each call. Service is the part that is live today, with linking the machines and supporting aftermarket sales planned as the next steps.
// LET'S TALK